Email Support

To know the status of Google Apps servers Click Here.

If you are facing any issues please do the following steps:

Step
Support Notes Standard Business
# 1 Online Self Help Visit Admin Help Center or Visit End User Help Center


# 2 Contact IT Hands Complete the Support form
# 3 24/7 eMail Support
by Google
Google Apps Administrator Contact Us form Google needs your Support and Customer PINs in support form.


# 4 24/7 Phone Support
by Google
U.S. Technical Support: 1-800-598-3901
International Technical Support: 1-650-253-7875
Have your Support and Customer PINs
handy when calling in.


To know more about "Google Apps Standard or Business eMail accounts" click here.


Need Personalized Assistance in using Google Apps?

ITH offers Google Apps User Training On Hourly Rates:

We offer training sessions to introduce you to the tools and capabilities and walk you through how to setup and use your
email efficiently.

Email Setup

IMAP is better for accessing your mail from multiple devices. If you check your email at work, on your mobile phone, and again at home, IMAP ensures that all mail is accessible from any device at any given time. Click here for instructions for IMAP Email Setup.

POP is more popular when using Outlook. Click here for instructions for POP Email Setup.

Email FAQs

  • Q. What is the difference between IMAP and POP settings?
    A. Click here

  • Q. What should I do if I am having problems receiving or sending emails?
    A. Log into https://www.google.com/a/YourDomainName.com and you can send/receive emails from any computer.

  • Q. What happens if I forget my password?
    A. Any ADMIN account user can reset your password by logging into https://www.google.com/a/YourDomainName.com.

  • Q. My Outlook is asking for my password every time I send/receive emails?
    A. The problem is that the Google Apps account password and the password stored in Outlook are not matching. You need to  change your Outlook password to match the password that works when you log into mail.YourDomainName.com.

  • Q. Need more help?
    A. Contact our Support Professionals using Email, Phone or contact online.



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