Chris Hardy
Chris Hardy

HubSpot Review from a Real User

The pros and cons of HubSpot’s marketing platform.

HubSpot Review from a Real User

We love HubSpot.

What is it? It is the Customer Relationship Management (CRM) system we use at IT Hands. Like most Hubspot reviews, we’ll share the pros and cons of this service, but first decide: does your business need a CRM system?

Is #HubSpot right for your business? Read our review on this #MarketingAutomation platform. Click To Tweet

Why do you need a CRM system?

Simply put, without a CRM system you are losing money. It’s impossible to keep track of all the prospects in your pipeline, without effectively managing them. But trying to decide on the proper CRM is very daunting. The biggest player in the market is SalesForce, and it’s used by many large organizations. SalesForce can customize and integrate with other systems out there. That’s great, but because it has that much power behind it, SalesForce is expensive. That type of investment doesn’t make sense for a small business.

We have found 5 things we like the most about HubSpot. Of, course there are the drawbacks too, which I will cover, as well. Read on to find out more.

1. HubSpot is All-Inclusive

HubSpot does almost everything. It was founded to focus on inbound marketing and it does that very effectively. This platform can capture leads through forms on our site and create landing pages for eBooks. It also allows us to effectively do outbound sales campaign with the Sequences module. Finally, we can focus on qualified leads converting into clients through the deals page. Inbound marketing, outbound marketing, and turning qualified leads into clients — it can all be done through HubSpot.

2. Team Collaboration and Accountability

HubSpot helps us work as a transparent team. The way the system is set up everyone can see what the other person is doing. It allows you to assign activities to other people on the team, so each person can work within their own specialty. Also, it provides an agenda and to-do list for individuals or teams. This collaborative environment gives our team focus.

3. Keeps Deals Moving

When you finish one activity, HubSpot reviews and prompts you to schedule a next step. In business development, I realize the most dangerous action I can take is inaction. If I don’t follow through on making a next step with a customer, then nothing will happen. The HubSpot reviews and reminders keep me planning ahead.

4. Keeps the Main Thing, the Main Thing

The HubSpot interface strikes a great balance between being simple yet sufficient. It keeps me on track with what’s most important. The Dashboard feature shows me what I need to know about where things are at with a client. It keeps that main focus, of closing deals, central.

5. HubSpot CRM is FREE

That is right. No gimmicks. It is actually free. The HubSpot environment is huge and it allows you to pay for only what you need. However, the basic CRM functionality is completely free. This allows us to customize our monthly package to exactly what we need and not pay for features which we don’t use. At IT Hands, we have 3 Sales Starter subscriptions and the base free HubSpot CRM.

Drawbacks

Jack of All Trades

Because HubSpot does Inbound, Outbound and Qualified Leads Management, it doesn’t do all three as well as other platforms that specialize in just one of those aspects of marketing. For example, the Deal Screen isn’t as intuitive as competitors may have. If a deal is won or lost, it should disappear, but it doesn’t. Even though that may be frustrating, having a central location to do all three outweighs the small challenges that could be more intuitive.

Not G Suite-Friendly

Hubspot does not effectively integrate with G Suite. Our whole company runs on G Suite (Google Docs) so not being able to collaborate on them within HubSpot is a drawback. However, we have been able to work around this challenge.

We are pleased with HubSpot. It helps us effectively collaborate and communicate from different sides of the world. We have been able to simplify collaboration from four systems to two systems.

If your company is interested in trying it out, Hubspot reviews their prices here. If you want to collaborate with our team on a project, contact me at solutions@ithands.com.